Event Cancellation and Refund Policy
The following policy covers the cancellation and refund for:
- events including Online, In Person & Hybrid events organized or managed by Imithi Srl
- extra-services sold in conjunction or with reference to the above events
- digital contents and virtual products
Please carefully review the following when booking and purchasing products in our website.
By registering to attend a Imithi Srl event or by purchasing our products and services, you agree to the following.
Order cancellation rights
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: events@imithi.it
Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which usually show up in 3 - 5 days.
In Person Events
Cancellation requests shall be communicated not later than 15 days prior to the event to events@imithi.it.
The following options are available:
- Possibility of transferring the ticket to another person.
- Use the fee for the next event of the same type (to be adjusted to current prices)
Non-participation in the event is never refund, even if due to causes not directly attributable to the participant, such as airline flight cancellations, transportation disruptions, health circumstances, or otherwise.
Additional services related to events
Reimbursement of additional services associated with the purchased event is applicable only if the cancellation request is received 15 days prior to the event.
If the request is submitted after the provided deadline, the additional services can be transferred to another registered attendee.
Digital contents and virtual products
The provision of digital content through a non-material medium is not subject to refund because the execution and use of the service begins immediately after purchase.
By purchasing a downloadable product or access to multimedia content on our site, you agree to forfeit your right to their refund.
For All Events
This policy applies to all circumstances such as: transportation disruptions and cancellations, border closures, travel visas being declined, illness, travel or health advisories and quarantines.
All participants acknowledge that changes in itinerary, location, content, host or other arrangements may happen with little or no notice before the event date, in response to reasons including but not limited to: weather events, security events, closed borders, public health scares, host or team sickness or injury. Imithi Srl reserves the right to do so at any time, although we will make every attempt to make decisions jointly with the participants.
It may be necessary to cancel an event for reasons beyond our reasonable control. If Imithi Srl is required to cancel an event, we will offer you the choice of either: (a) a refund for the paid amount minus a 10% transaction and administrative charges; or (b) credit for a future event of your choice subject to availability, to be used within 24 months from the notice, up to the original ticket value.
In such cases, our liability is limited to refunding the fees according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellation as a result of an event outside our reasonable control. See also: Terms and Conditions.
We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.
Contact Us
If you have any questions about our Cancellation and Refunds Policy, please contact us:
• By email: events@imithi.it