Event Cancellation and Refund Policy

The following policy covers the cancellation and refund for:

  • events including Online, In Person & Hybrid events organized or managed by Imithi Srl
  • extra-services sold in conjunction or with reference to the above events
  • digital contents and virtual products

Please carefully review the following when booking and purchasing products in our website.

By registering to attend a Imithi Srl event or by purchasing our products and services, you agree to the following.

Order cancellation rights

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which usually show up in 3 – 5 days.

Online Events

All online event tickets are non-refundable.

It’s participants’ responsibility to be able to access the online events using Zoom. There are no refunds for missed attendance or delays due to technical issues, connectivity or other problems. Please carefully review the time/timezone to join on time. If you purchased a multi-module ticket, the full ticket is non-refundable if you decided to cancel a part of the modules.

In Person or Hybrid Events

If you must cancel your booking, please submit a written notice to the email address info@imithi.it. If we receive a valid cancellation request, we will provide you with the following options:

– Take advantage of the possibility of transferring the ticket to a colleague or acquaintance.

– Use the fee at the next event of the same type (to be adjusted to current prices)

– Have remote connection and all digital content

Non-participation in the event is never refund, even if due to causes not directly attributable to the participant, such as airline flight cancellations, transportation disruptions, health circumstances, or otherwise.

Additional services related to events

There is no reimbursement the additional services associated with an event. If we receive a valid cancellation request, we will provide you with the following options:

– Take advantage of the possibility of transferring the ticket to a colleague or acquaintance.

– Use the fee at the next event of the same type (to be adjusted to current prices)

Digital contents and virtual products

The provision of digital content through a non-material medium is not subject to refund because the execution and use of the service begins immediately after purchase.

By purchasing a downloadable product or access to multimedia content on our site, you agree to forfeit your right to their refund.

For All Events

This policy applies to all circumstances such as: transportation disruptions and cancellations, border closures, travel visas being declined, illness, travel or health advisories and quarantines.

All participants acknowledge that changes in itinerary, location, content, host or other arrangements may happen with little or no notice before the event date, in response to reasons including but not limited to: weather events, security events, closed borders, public health scares, host or team sickness or injury. Imithi Srl reserves the right to do so at any time, although we will make every attempt to make decisions jointly with the participants.

It may be necessary to cancel an event for reasons beyond our reasonable control. If Imithi Srl is required to cancel an event, we will offer you the choice of either: (a) a refund for the paid amount minus a 10% transaction and administrative charges; or (b) credit for a future event of your choice subject to availability, to be used within 24 months from the notice, up to the original ticket value.

In such cases, our liability is limited to refunding the fees according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellation as a result of an event outside our reasonable control. See also: Terms and Conditions.

We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.

Contact Us

If you have any questions about our Cancellation and Refunds Policy, please contact us:

•             By email: info@imithi.it